{"id":11304,"date":"2023-04-28T15:03:40","date_gmt":"2023-04-28T13:03:40","guid":{"rendered":"https:\/\/initinere.fr\/?page_id=11304"},"modified":"2023-04-28T15:07:21","modified_gmt":"2023-04-28T13:07:21","slug":"information-sur-le-traitement-des-plaintes-et-des-appels","status":"publish","type":"page","link":"https:\/\/initinere.fr\/?page_id=11304","title":{"rendered":"Information sur le traitement des plaintes et des appels"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"11304\" class=\"elementor elementor-11304\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-12bd28a elementor-section-boxed elementor-section-height-default elementor-section-height-default qodef-elementor-content-no\" data-id=\"12bd28a\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-b023f5b\" data-id=\"b023f5b\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-adde929 elementor-widget elementor-widget-text-editor\" data-id=\"adde929\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><\/p><h3>Informations sur le traitement des plaintes et des appels<\/h3><p><\/p><p class=\"MsoListParagraphCxSpFirst\" style=\"text-align: justify; text-indent: -18.0pt; mso-list: l0 level1 lfo1;\"><span style=\"font-variant-numeric: normal; font-variant-east-asian: normal; font-variant-alternates: normal; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-stretch: normal; font-size: 7pt; line-height: normal; font-family: 'Times New Roman';\">\u00a0<\/span><\/p><ol><li>Nous invitons les personnes qui souhaitent nous transmettre une demande, une plainte, de remplir le formulaire de contact disponible sur le site web (onglet contact) en pr\u00e9cisant dans \u00ab l\u2019objet \u00bb la nature de la demande (plainte, appel, autre) et en d\u00e9crivant dans la partie \u00ab message \u00bb le sujet concern\u00e9 (exemple une contestation\/r\u00e9vision des conclusions de l\u2019avis de v\u00e9rification)<br \/><br \/><\/li><li>Un accus\u00e9 de r\u00e9ception vous sera retourn\u00e9 dans les 24h (jour ouvr\u00e9) \u00e0 r\u00e9ception de votre message<br \/><br \/><\/li><li>La direction d\u2019IN ITINERE \u00e9tudie les appels et plaintes re\u00e7ues par ce canal ou par tout autre canal, et vous propose, apr\u00e8s examens des \u00e9l\u00e9ments, un traitement de la demande et un d\u00e9lai de r\u00e9alisation.<br \/><br \/><\/li><li>L\u2019examen des \u00e9l\u00e9ments li\u00e9s au sujet de la demande\/plainte est r\u00e9alis\u00e9 par une ou des personnes qualifi\u00e9es d\u2019IN ITINERE n\u2019ayant pas \u00e9t\u00e9 impliqu\u00e9e(s) dans la r\u00e9alisation de la prestation concern\u00e9e.<\/li><\/ol><p><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Informations sur le traitement des plaintes et des appels \u00a0 Nous invitons les personnes qui souhaitent nous transmettre une demande, une plainte, de remplir le formulaire de contact disponible sur le site web (onglet contact) en pr\u00e9cisant dans \u00ab l\u2019objet \u00bb la nature de la demande (plainte, appel, autre) et en d\u00e9crivant dans la partie [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-11304","page","type-page","status-publish","hentry"],"aioseo_notices":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.7 - 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